Our Responsibility

Serving Our Members Means Serving Our Communities

Giving back to the places where they live and to the causes in which they believe remains a vital mission to USAA and its employees and retirees. Through significant gifts of time and money, we’ve made a difference both locally and nationwide.

Volunteering

In 2010, more than 7,800 employee and retiree volunteers reported more than 368,000 hours given. This is equivalent to nearly

$7.7 million IN VALUE GIVEN BACK TO THEIR COMMUNITIES

Educating consumers

The USAA Educational Foundation^® provides consumers with good information to make informed decisions on important personal and financial issues. The Foundation, a nonprofit organization, offers a series of free guides available online or by mail at usaaedfoundation.org.

5.2 Million PUBLICATIONS DISTRIBUTED BY THE USAA EDUCATIONAL FOUNDATION

Charitable contributions

USAA, the USAA Federal Savings Bank and The USAA Foundation contributed more than

$13 million to nonprofits

United Way

More than 98 percent of USAA employees pledged to give a record $6.7 million to the United Way in 2010. With additional funds from USAA retirees and The USAA Foundation, a total of more than $10.3 million will enable United Way to support services for organizations nationwide.

More than $10.3 million generated in support of United Way

**About this Poster** The 2010 San Antonio United Way campaign artwork was created by Bill Kleinedler. After being struck by an IED while serving in Iraq in 2006, Bill spent three years in surgery and rehabilitation before he could again hold and use a pencil. He finally was able to return to his passion of painting and creation, and strives to show others there is help, healing and hope even in their darkest hours.

Serving Our Members means Serving Our Environment

Through our enterprise sustainability program, USAA is committed to conducting business as a responsible steward of our natural resources. We are focused on taking better care of the environment through sound, sustainable business practices that help save money for the membership.

In 2010, our continued efforts to be green were recognized by the Environmental Protection Agency with EnergyStar^™ awards for our San Antonio, Phoenix, Colorado Springs and Tampa campuses.

Energy

In 2010, USAA agreed to purchase 25 percent of its electrical power from renewable energy sources — including wind power — in its San Antonio and Phoenix offices. This made USAA one of the top FORTUNE 500^® purchasers of renewable energy in the country, per the EPA’s Green Power Partnership Program. These alternative energy initiatives saved the equivalent of enough power to supply more than 2,300 homes for a year.

USAA’s overall electrical consumption decreased by 13%

Fuel and emissions

Our Commuter Carpool Program saved more than 3.6 million miles of driving and reduced carbon emissions by more than 1,800 tons.

Also, USAA saved 125,000 gallons of vehicle fuel in 2010 by using more fuel-efficient vehicles, including seven electric and 11 hybrid cars and trucks, in our corporate fleet.

125,000 gallons of vehicle fuel saved in 2010

Recycling

USAA recycled
67% of its waste

This included nearly 4,700 tons of paper, glass, electronics and other materials. We also removed all plastic foam products from our workplace cafeterias and replaced them with recyclable, compostable or reusable service ware.

Water

In 2010, USAA reduced fresh water consumption by

29 million gallons

Paper

More than 3.9 million members chose to have their USAA documents delivered electronically in 2010.

more than 943 million pages were saved from being printed and mailed

This is equal to approximately 122,000 trees and helped USAA save more than $73 million.

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